POLICIES

Responsibility

> All Guests of Katamah agree to be responsible for the cost of your reservation and any additional goods or services purchased during your stay.

> All Guests of Katamah agree to be responsible for the cost of any damages to the property of Katamah incured by you or your group during your stay.

Check-In

> Check In is available between 3pm and 6pm daily. Please let us know your estimated arrival time by email so we can schedule your Check In Appointment. Contact katamahjamaica@gmail.com anytime before your arrival to let us know around what time you would like to check in.

> Early Check In: is available as early as 1PM for $30 USD. Guests arriving early can enjoy the property common areas until the suite or room is prepared. We will do our best to have your room ready as soon as possible from when you arrive.

> Late Check In: Arrival after 7pm is available for $30 USD fee. Please let us know by email if you will need to check in after hours so that a staff member can be scheduled to welcome you. Contact katamahjamaica@gmail.com to schedule your Late Check in.


Check-Out

> Check-Out time from all rooms is standardly 10AM.

> Check Out Process has 3 Steps.
1) Return your Room Key to your Room Door.
2) Complete Cash Payment with a Katamah Manager for Drinks Tab and any Late Check Out Fee or any Laundry Services that apply to your stay.
3) If your room is not prepaid, it must also be settled at your check out.

> Late Check Out: is 1PM and carries an additional $30 USD Fee. This can be added based on availability. Late Check Outs need to be approved by Katamah Management and can be requested via a Katamah Housekeeper or Manager before or during your stay.

> When ossible,p Extra Late Check of 3PM can be added for $50 USD fee.


Payment Policy

> All reservations require a credit card on file with each reservation.

> Payment by card on file is due at time of booking in full.

> Cash Payment: Payment by cash upon arrival can be arranged with Reservations via email katamahjamaica@gmail.com

>Cash Payments recieve 10% Cash Discount. Email Reservations to arrange cash payment.

Cancellation Policy

> Cancellations carry $50 USD administrative fee. This fee will be subtracted from any refund due if the reservation is refundable.

> Cancellations that give notice at least 30 days prior to Arrival are refundable. Email Katamahjamaica@gmail.com to cancel your stay any time.

> Cancellations for stays that have been booked for 120 days (4 months or more) are 50% refundable. Once a reservation has been held for 120 days or more the reservation qualifies for 50% Refund when cancelled with 30 days or more notice prior to the Arrival date.

> Last Minute Cancellations within 30 days or less are nonrefundable.

Property Information

> Housekeeping: Daily Housekeeping is available daily but upon request only. Let the Katamah Manager or Housekeeper know any day during your stay if you would like housekeeping service to your room.

> Wi-Fi: Free Wi Fi is available through out the property.

> Smoking: Smoking is permitted outdoors. Smoking is prohibited inside your room or directly outside another guests room. Outdoor seating areas are located through out the grounds. We ask smokers to keep a respectful distance from families and other non-smoking guests.

> Visitors: Only guests registered at the time of booking are included in your reservation and permitted on the property. Please inform Management if you have any Family or friends picking you up or dropping you off.

> Laundry Service: Laundry service is $15 USD per load. A load of laundry is considered 15 items or less. Laundry can be requested daily with Katamah Manager and put outside your room door in a provided Laundry Bag or Bin. Laundry services are to be PAID IN CASH directly to the Katamah Staff member doing your Check out. An additional credit card processing fee of $10 US applies to laundry bills left unpaid or paid by credit or debit card at your check out.

> Drinks and Beverages: Self Serve Cold drinks are for sale in the guests lounge/ Billiards room through out your stay. A selection of Beer, Wine, Soft Drinks and Juices are provided, and a price sheet. Simply keep a Drink Tab in the book provided. Drink Tabs are to be paid CASH ONLY at your Check Out. Unpaid Drink Tabs will be added to your final bill with an additional credit card processing fee of $10 USD. All Drink Tabs will be charged to the credit card on file for your stay.

> Modesty Policy: Out of respect for all guests, our property observes a modesty policy, there is no nudity or partial nudity permitted on the property. This includes toplessness and thong bikini.

> Room Key: Your Room key is located in your room door at Check in, this key is to be returned to the lock in the door to your room.

> Lost or Stolen Keys: Contact us right away if you have taken your room key and can return it. When the key cannot be returned, a $40 USD fee will be added to your final bill and you will be charged to your credit card on file after your check out.

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