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Covid Safety Policies & Procedures

> At Katamah Guesthouse we have a strict guests only property and are not open to the general public. For the safety of our other guests, our family, employees and neighbors, compliance with the following protocols is mandatory and any infraction can result in removal from the premises. 

>  Employees and guests must wash and sanitize their hands through out the day, maintain 6 feet physical distance at all times and to wear face masks in common areas or whenever in contact with other guests or staff.

> On the walkways and communal areas, employees and guests are asked to give 6 feet or more of physical distance at all times. Signage at the entrance indicates the need to wear a face mask or covering. All seating and loungers are distanced 6 feet or more apart. The guests will find their room key already in the door.

> Daily housekeeping is fully suspended and no one will enter rooms during the stay. Trash removal and fresh towels  can be serviced outside the room by housekeeping.

> The central Sanitization Station has a touch-less entry, touch-less sanitizer dispenser and no touch forehead thermometer as well as sink with hot water, sanitizing spray, individual napkins,  disposable masks and gloves. A second sanitization station with touch-less hand sanitizer dispenser is located at the entrance of the communal area. Every sink has signage indicating to wash the hands thoroughly. 

> In the case of an emergency such as a guest or employee having symptoms of Covid-19 we will see that the person(s) move safely and efficiently to the designated isolation room, separate from all guest and staff areas. We will immediately contact the Ministry of Health and Wellness, reporting the date and time, signs and symptoms as well as call our Medical Professional to arrange for an assessment.

*Contact Katamah Guesthouse any time at katamahjamaica@gmail.com with any questions or concerns


Covid-19 Safety + Emergency Contacts
Safety Point Person – Monika Osborne: 876 567 9562 (What's App 1 347 731 7337)
Ministry of Health and Wellness: 888- ONE-LOVE or 876 542 5998
Medical Professional (On Call) – Dr. Kichawele D. Mshana, Black River: 876-965-9686
TPCDO South Coast Rep - Deanne Keating Campbell: 876 574 1122
Email: deanne.keating-campbell@tpcdo.org
National EOC Emergency Line - Saint Elizabeth: 876 8281680
Medical Officer of Health, St Elizabeth Tonia Dawkins-Beharie: 876 318 0349
Email: stelizabethmoh@gmail.com 

KATAMAH BEACHFRONT GUESTHOUSE POLICIES

POLICIES




Responsibility

> All Guests of Katamah agree to be responsible for the cost of any additional goods or services purchased by you during your stay.

> You agree to be responsible for the cost of any damages to the room and its contents during your stay.

Check-In

> A Check-In Appointment must be scheduled with the Katamah Manager or Owners by phone or email, for your approximate arrival time for you to be let in to the property.

> Rooms are Guaranteed to be ready by 3pm.

> We are happy to welcome you for an early check in, you may arrive to the property as early as 12pm. We always try our best to get your room ready for your arrival no matter how early you arrive.

> After Hours Check in after 10 PM in the evening will carry a flat fee payment of $30 USD as a staff member must be made available at night to show you in to the property to your room.

> If you would like our trusted Katamah Driver to transport you just provide Katamah manager or owners with your full flight itinerary or previous hotel address and preferred pick up time.

Check-Out

> Standard Check-Out time is 11am.

> Inform Katamah Manager by the day before your check out what time you will need to Check out.

> Check Out process consists of your Room Key Return to your Room Door, Cash payment for Drinks Tab and Laundry Services with the Katamah Manager or Owners.

> Late Check Out: When possible late check-outs of 1pm can be arranged if there is no guest checking into the room that day.


Property Guidelines

> The Communal Kitchen: The Katamah Kitchen is opened and cleaned by the staff at 8am. The Kitchen is now available for one guest or group of guests use at a time. Sanitization station is located directly outside the kitchen entrances. Please allow others to finish using the space before your use. Disinfecting and sanitizing supplies are provided in the kitchen. Guests must use before and after any activity in the kitchen. Guests must maintain

> All staff and guests are required to wash and sanitize their hands regularly. All must maintain 6 feet of social distance at all times when possible. Masks are to be worn whenever in proximity to others or when using shared or indoor spaces such as the kitchen.

> Housekeeping: Daily Housekeeping is available is limited services due to COVID protocols. Let your Katamah Manager or Owners know if you would like to receive housekeeping in your room.

> Wi-Fi: Free Wi Fi is available through out the property.

> Smoking: Smoking is permitted outdoors on the property, just not inside your room or directly outside another guests room. Seating areas are provided outside for smoking. We ask smokers to respect the space of our families and other non-smoking guests.

> Visitors: We observe a strict GUEST ONLY policy on the property. Please inform Management if you have any Family or friends picking you up or dropping you off that need to be let in. Only guests registered at the time of booking are included in your reservation and permitted on the property.

> Day Passes can be purchased daily at our website or through the Katamah Manager or Owners. A Katamah Day Pass is $20 USD per Adult and $10 USD per child, valid 10am - 6pm

> Laundry Service: Laundry service is $5 USD per load. A load of laundry is considered 1 plastic grocery or shopping bag, or 12 items. You may ask for a quote when you give in your clothes to the Katamah Manager or Owners. Laundry services are to be PAID IN CASH ONLY directly to the Katamah Manager or Owners.

Unpaid laundry bills will be added to your final bill with an additional credit card processing fee of $10 USD. All Unpaid Laundry Bills will be charged to the credit card on file with your booking (within 24 hours after your check out, and up to 7 days after).

> Drinks and Beverages : In the Kitchen, we have honor system for cold drinks and we offer complimentary hot drinks! Cold drinks and Hot beverages are available in the shared kitchen during your stay with us, this is done on the honor system, white boards or pen and paper are provided to keep track of what you have taken during your stay. Drink Tabs are to be paid CASH ONLY at the time of your Check Out Appointment.

Any drinks tab that is left unpaid during the Check Out Process will be added to the guests account with an additional credit card processing fee of $10 USD.

> Modesty Policy: At Katamah Guesthouse we observe a modesty policy, there is no nudity or partial nudity permitted on the property. This includes toplessness and thong bikini.

> Room Key: Your Room key is located in your room door at Check in, this key is to be returned to the lock in the door to your room so it may be sanitized before the next guests use.

> Lost or Stolen Keys: Contact us right away if you have taken your key and can return it. Lost or taken keys carry a $50 USD replacement fee.
This requires the entire lock to be replaced. When the key cannot be returned, this $50 USD fee will be added to your final bill and we will charge your credit card on file for this after your check out.

Payment Policy

> Taxes: 10% Sales Tax is added to all reservations + $1 USD a night county or City tax. There are no other fees.

> Cash Payments and/or 50% Deposit Payments are available upon request.

> Cash Payment is available upon arrival. To make a cash payment upon booking simply add "Paying Cash" to "Additional Information" or 'Preferences' in your booking form at www.katamah.com. Your credit card will NOT be charged in advance of your stay. All reservations require a credit card on file with each reservation. You will be responsible for the full cost of your booking in the case that you do not show up or have to cancel your stay.

> 50% Deposit Payment is available upon request. To make a partial payment upon booking simply add "50% Deposit" to "Additional Information" or 'Preferences' in your booking form at www,katamah.com.

> Sales are not final until your payment is fully processed. After a reservation is received the credit card on file will be processed for the full booking amount unless otherwise requested with Katamah Management at katamahjamaica@gmail.com


Cancellation Policy - UPDATED due to COVID-19

> Free rescheduling is available for all stays due to COVID.

All stays cancelled due to the COVID-19 pandemic related travel restrictions is a Katamah Credit of your full booking amount with no expiry. Due to extreme financial circumstances we are not able to offer any refunds.

> Katamah Credit Conditions: Future Credit can be issued up to 2 days prior to Check in Date. Sales taxes are non-transferable and cannot be credited.

Limit of one Credit Voucher OR one Special offer is available per reservation. 

Seasonal rate fluctuations apply to all rescheduled reservations. Special offers and Credit stays are not available during Holiday Season, Mid-February or during the Calabash Literary Festival. 

> Questions, Concerns or special requests? Please contact us at katamahjamaica@gmail.com

CANCELLATION POLICY (UPDATED)
Cancellation Policy - UPDATED due to COVID-19 > Free rescheduling is available for all stays due to COVID. All stays cancelled due to the COVID-19 pandemic related travel restrictions is a Katamah Credit of your full booking amount with no expiry. Due to extreme financial circumstances we are not able to offer any refunds. > Katamah Credit Conditions: Future Credit can be issued up to 2 days prior to Check in Date. Sales taxes are non-transferable and cannot be credited. Limit of one Credit Voucher OR one Special offer is available per reservation.� Seasonal rate fluctuations apply to all rescheduled reservations. Special offers and Credit stays are not available during Holiday Season, Mid-February or during the Calabash Literary Festival.� > Questions, Concerns or special requests? Please contact us at katamahjamaica@gmail.com

PAYMENT POLICY
Payment Policy > Sales Taxes: 10% Sales Tax is applicable to each reservation. $1 USD per night City tax is applicable to each reservation. There are no other fees. > Cash Payments and/or 50% Deposit Payments are available upon request. > Cash Payment is available upon arrival. To make a cash payment upon booking simply add "Paying Cash" to "Additional Information" or 'Preferences' in your booking form at www.katamah.com. Your credit card will NOT be charged in advance of your stay. All reservations require a credit card on file with each reservation. You will be responsible for the full cost of your booking in the case that you do not show up or have to cancel your stay. > 50% Deposit Payment is available upon request. To make a partial payment upon booking simply add "50% Deposit" to "Additional Information" or 'Preferences' in your booking form at www,katamah.com. > Sales are not final until your payment is fully processed. After a reservation is received the credit card on file will be processed for the full booking amount unless otherwise requested with Katamah Management at katamahjamaica@gmail.com

ARRIVAL TIMES
3:00 PM - 11:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 3 and under stay free. Pets are not allowed.
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