> All Guests of Katamah agree to be responsible for the cost of your reservation and any additional goods or services purchased during your stay.
> You agree to be responsible for the cost of any damages to the property of Katamah during your stay.
> Check In to the Property is available between 12pm - 5pm daily.
> Rooms are prepared for guests arrival by 3pm.
> Late Check In requires a staff member be scheduled to be available after hours and this can affect our staffs ability to obey current curfew laws.
> Late Check In after 5 PM can be charged a Late Fee of $15 USD or the exchange equivalent in JMD.
> Check-Out time is 11am Monday through Saturday. Sunday Check out is 10am due to Curfew Laws.
> Confirm with Katamah Manager or Owners what time you will need to Check out.
> Check Out process consists of your Room Key Return to your Room Door, Cash payment for Drinks Tab and any Laundry Services with the Katamah Manager or Owners.
> Late Check Out 1pm can be arranged if there is no guest checking into the room that day. Request with Katamah Manager or Owners.
> The Communal Kitchen: The Katamah Kitchen is opened and cleaned by the staff at 8am. The Kitchen is now available for one guest or group of guests use at a time. Sanitization station is located directly outside the kitchen entrances. Please allow others to finish using the space before your use. Disinfecting and sanitizing supplies are provided in the kitchen. Guests must use before and after any activity in the kitchen. Guests must maintain
> All staff and guests are required to wash and sanitize their hands regularly. All must maintain 6 feet of social distance from any persons not in their party as often as possible. Masks are to be worn whenever in proximity to others or when using shared or indoor facilities such as the Kitchen.
> Housekeeping: Daily Housekeeping is available upon request only due to pandemic. Let the Katamah Manager or Owners know any day during your stay if you would like housekeeping service to your room.
> Long Term Stays of 7 Nights or more do require mandatory deep cleaning service by housekeeping staff every 3-4 days.
> Wi-Fi: Free Wi Fi is available through out the property.
> Smoking: Smoking is permitted outdoors on the property, just not inside your room or directly outside another guests room. Seating areas are provided outside for smoking. We ask smokers to respect the space of our families and other non-smoking guests.
> Visitors: We observe a strict GUEST ONLY policy on the property. Please inform Management if you have any Family or friends picking you up or dropping you off that need to be let in. Only guests registered at the time of booking are included in your reservation and permitted on the property.
> Laundry Service: Laundry service is $8 USD per load. A load of laundry is considered 15 items or less. You may ask for the price of your washing when you give in your clothes to the Katamah Manager or Owners.
> Laundry services are to be PAID IN CASH ONLY directly to the Katamah Manager or Owners.
> Unpaid laundry bills will be added to your final bill with an additional credit card processing fee of $10 USD. All Unpaid Laundry Bills will be charged to the credit card on file with your booking (within 24 hours after your check out, and up to 7 days after).
> Drinks and Beverages : In the Kitchen, we have honor system for cold drinks and we offer complimentary hot drinks! Cold drinks and Hot beverages are available in the shared kitchen during your stay with us, this is done on the honor system, white boards or pen and paper are provided to keep track of what you have taken during your stay. Drink Tabs are to be paid CASH ONLY at the time of your Check Out Appointment.
Any drinks tab that is left unpaid during the Check Out Process will be added to the guests account with an additional credit card processing fee of $10 USD.
> Modesty Policy: At Katamah Guesthouse we observe a modesty policy, there is no nudity or partial nudity permitted on the property. This includes toplessness and thong bikini.
> Room Key: Your Room key is located in your room door at Check in, this key is to be returned to the lock in the door to your room so it may be sanitized before the next guests use.
> Lost or Stolen Keys: Contact us right away if you have taken your key and can return it. Lost or taken keys carry a $50 USD replacement fee.
This requires the entire lock to be replaced. When the key cannot be returned, this $50 USD fee will be added to your final bill and we will charge your credit card on file for this after your check out.
> Taxes: 10% Sales Tax is added to all reservations + $1 USD a night county or City tax. There are no other fees.
> After a reservation is received the credit card on file will be processed for the full booking amount unless otherwise requested with Katamah Management at email@example.com
> All reservations require a credit card on file with each reservation. You will be responsible for the full cost of your booking in the case that you do not show up or have to cancel your stay.
> CASH PAYMENT is available only in JAMAICAN DOLLARS. Exchange rate will be the bank rate at the time of your stay. Write "Paying Cash" in your booking form under "Additional Information" or 'Preferences' at www.katamah.com
> Cancellations due to COVID 19 travel restrictions can be rebooked or rescheduled if you email Katamah Management at firstname.lastname@example.org See Cancellation Policies listed below.
Cancellation Policy - UPDATED due to COVID-19
> Reservations are nonrefundable at this time. Complimentary Rescheduling is offered for every Reservation due to COVID.
> Every reservation cancelled due to COVID-19 related travel restrictions receive a Katamah Credit of your full booking amount with no expiry. Some conditions apply.
> Katamah Credit Conditions: Sales tax is non-transferable and cannot be credited. Seasonal rate fluctuations apply to all rescheduled reservations. Special offers and credit vouchers are NOT applicable to reservations during Holiday weekends or Calabash Literary Festival dates. Limit of one rescheduling is available per COVID Credit.
> Questions, Concerns or special requests? Please contact us at email@example.com